Please Review our Frequently Asked Questions (FAQ)

Welcome to the JI Work Luxury Help Center. Below you’ll find answers to our most commonly asked questions.

1. What products does JI Work Luxury offer?

We specialize in luxury African and Muslim traditional clothing, premium travel and laptop bags, and high-quality shirts for men and women. Our products are carefully crafted to reflect cultural elegance and modern sophistication.

2. Are your items ready-made or custom-made?

We offer both. Some of our items are ready-to-wear, while others are made-to-order or customizable based on your preferences. Please refer to the product page for details.

3. How do I place an order?

Simply browse our collections, add your favorite items to the cart, and proceed to checkout. You’ll be guided through the payment and shipping process securely.

4. Which payment methods do you accept?

We accept payments via:

• Debit/Credit Cards

• PayFast (South Africa)

• PayPal

• Bank EFT (on request)

All transactions are secure and encrypted.

5. Do you ship internationally?

Yes! We deliver worldwide using reliable couriers like DHL, Aramex, and The Courier Guy. International shipping fees and delivery times are calculated at checkout.

6. How long will it take to receive my order?

• South Africa: 2–5 business days

• International Orders: 5–10 business days
  For custom or made-to-order items, please allow additional time (5–7 days for processing).

7. Can I track my order?

Yes. Once your order ships, you’ll receive an email with a tracking number. You can also visit our Track Your Order page.

8. What is your return policy?

We accept returns within 7 days of delivery for eligible items. Products must be unused, unworn, and in original packaging.
Custom-made or tailored items are non-refundable.
Visit our Return & Refund Policy for full details.

9. What if my item is damaged or incorrect?

Please contact us at support@jiworkluxury.com within 48 hours of delivery with a photo and description of the issue. We’ll resolve it with a refund, exchange, or replacement.

10. Can I cancel or change my order?

If your order hasn’t been processed or shipped yet, we’ll try our best to accommodate changes. Contact us as soon as possible at support@jiworkluxury.com.

11. Do you offer gift packaging or personal messages?

Yes! You can request luxury gift packaging and add a personal message at checkout.

12. How do I contact JI Work Luxury?

📧 Email: support@jiworkluxury.com
📱 WhatsApp / Call: [Insert Phone Number]
🌐 Website: www.jiworkluxury.com